• By creating an account, purchasing a class or package, or attending any class at SoHo Pilates, you agree to the following:

    Class Packages & Purchases

    All class packages, memberships, and single-class purchases are non-refundable and non-transferable unless otherwise stated in writing. Packages may have expiration dates, which are disclosed at the time of purchase. Unused classes expire according to the package terms.

    Booking, Cancellations & No-Shows

    All classes must be booked in advance, with credits or a drop in purchase. Cancellations must be made 12 hours before the class starts in order to avoid the loss of the credit. Late cancellations or no-shows result in loss of a class credit.

    Studio Policies & Conduct

    SoHo Pilates is an all-inclusive, welcoming, and non-discriminatory space. We proudly support and affirm people of all races, ethnicities, body types, genders, gender identities and expressions, sexual orientations, and backgrounds.

    You agree to treat fellow clients, instructors, and staff with respect at all times and to follow all studio policies and instructor guidance. Harassment, discrimination, or inappropriate behavior of any kind will not be tolerated. We reserve the right to refuse service or suspend accounts to maintain a safe and supportive environment for everyone.

    Payments

    All payments are processed through Stripe. By making a purchase, you authorize us to charge your selected payment method.

    Intellectual Property

    All studio content, class formats, branding, and materials are the property of SoHo Pilates and may not be copied or shared without permission.

    Acknowledgment

    By creating an account and making a purchase, you confirm that you have read, understood, and agree to these Terms of Service.

  • To book at SoHo Pilates, you must agree to this liability waiver.

    I have agreed to participate in a program of progressive physical exercise with an instructor at SoHo Pilates. The exercise program includes cardiovascular conditioning, muscle strength, endurance and flexibility work. The possible benefits of this exercise program include: improving cardiovascular fitness, muscle strength, endurance, flexibility, body posture and alignment. I waive, indemnify, exonerate, hold harmless SoHo Pilates staff or employee of SoHo Pilates and their assigns for any claims, demands and causes of action (including attorney's fees) arising out of or pertaining to any loss, damage, injury or death sustained, caused by any negligent act or act of omission or my participation in the SoHo Pilates program and studio or breach of duty related to SoHo Pilates.

    This release applies whether or not any claim, demand, action or suite is based upon or alleged to be based on or in part, the negligent act or act of omission or similar conduct of those parties are hereby released and indemnified. I do hereby assume all risks and hazards in volunteering to participate in class and exercise at SoHo Pilates. I hereby acknowledge that I possess adequate medical and hospitalization insurance coverage in case of injury. I further acknowledge that I have the right to choose what exercises I do or do not perform in addition to withdrawing from any exercise at any time. I acknowledge that I have carefully read this consent and fully understand that it is a release of all liability. In addition, I do hereby waive any right that I may have to bring a legal action or assert a claim for injury or loss of any kind against me for my negligence or arising out of or relating to participation by me in any of the activities, or use of the equipment, facilities or services provided to me by SoHo Pilates.

    I recognize that exercise carries some risk to the musculoskeletal system and the cardiorespiratory system. The possibility of certain unusual changes during exercise does exist. They include such conditions as muscle soreness, muscle stiffness, or muscle cramps, abnormal blood pressure, fainting, disorders of heartbeat and instances of heart attack and death. I hereby acknowledge and accept these risks. To my knowledge, I do not have any limiting physical conditions or disability that would prelude an exercise program. I hereby certify that I know of no medical problem that would increase my risk of illness and injury as a result of participation in a regular exercise program. A physician's examination should be obtained by all participants prior to involvement in the exercise program. I have been informed of the need for a physician's approval or participation in a progressive exercise/fitness program. I fully understand the strenuous nature of the program. I accept complete responsibility for my health and well-being in the voluntary exercise/fitness program and related testing and understand that the directors, owners, or employees of SoHo Pilates assume no responsibility.

  • At SoHo Pilates, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book classes, or interact with us online.

    Information We Collect

    We may collect the following information:

    • Contact details such as your name, email address, phone number, and billing information

    • Account and booking information when you create an account or schedule classes

    • Payment information, which is processed securely through third-party providers (we do not store full credit card details)

    • Communications you send us, including emails or form submissions

    • Basic website usage data (such as IP address or browser type) through cookies or analytics tools

    How We Use Your Information

    We use your information to:

    • Manage class bookings, memberships, and payments

    • Communicate with you about your account, classes, updates, or promotions

    • Improve our website, services, and customer experience

    • Comply with legal or business requirements

    Sharing Your Information

    We do not sell your personal information. We may share information only with:

    • Trusted third-party services (such as booking, payment, or email platforms) necessary to operate our business

    • Legal authorities if required by law

    Cookies and Analytics

    Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

    Data Security

    We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of transmission over the internet is 100% secure.

    Your Choices

    You may:

    • Opt out of marketing emails at any time by using the unsubscribe link

    • Request access to, correction of, or deletion of your personal information by contacting us

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

    Contact Us

    If you have questions about this Privacy Policy or your personal information, please contact us at:

    info@pilatesinsoho.com